FAQs
Below FAQ are some common concerns of our clients before purchasing. If you have other questions, please just send it to customerservice@gessostore.com
Need Help?
Pre-Sales Questions
We provide free worldwide shipping for all orders. Estimated delivery takes 12–16 business days after shipment.
We deliver to most countries and regions around the world.
Tracking number will be sent to your registered email once package is dispatched. Reach out via customerservice@gessostore.com for logistics anomalies.
Our warehouse will combine shipments for orders with identical shipping info placed consecutively. If you require separate delivery for each order, email us at customerservice@gessostore.com ASAP.
We accept PayPal, as well as Visa, Mastercard, American Express & Discover credit/debit cards processed via PayPal gateway.
Payment will be captured automatically right after you complete checkout on our site.
All international taxes and duties are already included in the product price.
No, all relevant taxes and customs duties are covered in the price, no extra tax for shipping.
Size charts with detailed measurements are listed on each product page. Size-related issues cannot be applied for return or exchange.
We don’t accept returns caused by personal preference or subjective dissatisfaction.
Real-time inventory is displayed on product page, send service email to customerservice@gessostore.com to enquire restock schedule of out-of-stock items.
Check your spam mailbox first; contact us via customerservice@gessostore.com to resend confirmation if your registered email was filled incorrectly.
Orders enter production & preparation immediately after checkout. Contact customer service by email at customerservice@gessostore.com at once if you need order adjustment; amendment may fail during big promotion & holiday peak periods.
Prepare clear photos as proof and send an email to customerservice@gessostore.com, our team will verify and process your after-sales case promptly.
Free replacement or full refund is available only for manufacturing defects, transit damage or wrong items delivered by our side.
Unable to find satisfactory answers ?
Contact Support